All sales are final unless the product arrives damaged or defective.

Due to the fragile and consumable nature of candles, returns or refunds are not accepted once the product has been burned, used, or tampered with.

Damaged or Defective Items

Every product undergoes strict Quality Control (QC) before dispatch.
However, if your order arrives damaged, you may request a refund or replacement subject to verification.

To raise a damage claim, customers must provide a clear unboxing video showing:

• The unopened package

• The package being opened

• The damaged product clearly visible upon arrival

⚠️ Claims without an unboxing video will not be accepted.

Refund Process

• Approved refunds will be processed to the original online payment method 

• Refunds will be initiated within 72 hours after claim approval.

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Non-Refundable Cases

Refunds will not be provided in the following cases:

• Product has been burned, used, or altered

• Damage caused due to improper handling or misuse

• Order refusal at the time of delivery

• Minor variations in color, fragrance, or texture (as candles are handmade)

Important Note

Candles are fragile items. Please handle them with care.
Damage caused due to mishandling after delivery is not covered under this policy.